Shipping policy

Production time

Every order is made after you place it. Production typically takes 2–5 business days after you approve your portrait, depending on the product. Wall art and apparel are usually quickest; framed pieces take longest.

Shipping time

Once produced, US orders typically arrive in 3–5 business days. Delivery estimates are estimates, not guarantees.

Where we ship

We currently ship within the United States. Orders are printed and shipped from US facilities.

Tracking

You'll get a tracking link by email as soon as your order ships. If tracking hasn't updated in several days, contact us — we'll chase it.

Lost or damaged in transit

If your order is lost or arrives damaged, we replace it free. See our refund policy.

Wrong address

Please double-check your shipping address at checkout. If a package is returned to us because of an incorrect address, we'll reship it once you confirm the correct one; a reshipping fee may apply.