The preview is the point
Because you see your portrait on the product before you pay, there shouldn't be surprises. That's exactly why we built it that way.
If something arrives damaged, defective, or wrong
We'll replace it or refund it. Send us a photo of the problem within 30 days of delivery and we'll sort it out — you won't need to ship the damaged piece back.
If the print doesn't match your preview
Same deal. Send a photo and we'll make it right.
Change of mind
Because every piece is custom-made with your pet's photo, we can't resell it — so we don't accept returns for change of mind or for choosing the wrong size or style. Please check your size and preview carefully before ordering.
Wrong or low-quality photo uploaded
If your uploaded photo was too dark, blurry, or low-resolution to produce a good result, we'll flag it before printing where we can. If it slips through and the result suffers, talk to us — we'd rather fix it than have you unhappy.
Cancellations
Contact us as soon as possible. If your order hasn't entered production yet, we can usually cancel it. Once production starts, we can't.